Refund policy

All items are non-refundable unless the wrong item was delivered. We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unsealed or unused, with no damage, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at poisearoma@gmail.com. Please note that returns will need to be sent to the following address we will provide in the email after investigating the case.

If your return is accepted, we’ll send you a return shipping label or information about the courier, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at poisearoma@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right. Due to some circumstances in which the courier mishandled the products, we may not be liable.

Exceptions / non-returnable items
Certain types of items that cannot be returned could be exposed on the skin (such as roll-on blends, body scrubs, etc..), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we approved your return, please contact us at poisearoma@gmail.com.